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Corganize for online shops and retailers

Orders and customer questions vary. Your team knows how to handle them.

The daily running of an online shop or store involves lots of recurring situations: a faulty parcel, a return, a late delivery, a product exchange or a new team member starting. If every question has to go to an experienced colleague, it can slow down service and make growth harder.

In Corganize you can bring your internal handling guides, shop processes and training material together in one place. That makes it clearer for new staff how your business works.

Try it for 5 days · £2.90See the features
Knowledge baseHow to return an itemInternal returns processDelivery informationPacking procedureProduct exchangeOpening and closingYou decide what goes public.help.yourshop.co.ukHow can we help?Search the help site…Orders9 articlesDelivery6 articlesReturns5 articlesPopular articlesHow do I return an item?How long does delivery take?How do I exchange a product?

Recurring cases don’t need learning separately by every colleague

Customer situations vary, but you often come back to the same internal steps. What needs checking for a return? When should a case go to a manager? Where is the packing process described? If the answers are in a shared Knowledge base, the team can more easily work to your own internal rules.

What Corganize can do in retail

1

Returns, complaints and order problems

Write internal guides on handling common cases, the steps to follow and when a manager needs to be involved. This doesn’t replace the order data in your e-commerce platform or customer service system; it makes the process to follow available to your staff.

2

Shop and warehouse routines

Document opening and closing, for example, the internal way of preparing parcels or what to check before handover. With several shops, you can organise local documents alongside the shared guides.

3

Training new colleagues

You can put together different training plans for shop assistants, warehouse staff and customer service colleagues. Questions and trackable completion status can be linked to the assigned guides.

4

Informing customers with a Help Centre

From selected, published material you can also create an external help site for common questions, such as delivery or returns information. Keep internal procedures and public customer information separate, with separate access.

Example

Your internal returns process changes

You update the internal returns guide, let the colleagues concerned know in a statement, and new starters’ training already includes the current version. If the change affects customers too, you can publish the relevant information in the Help Centre as well. Customer case data stays in your existing commerce system.

All business types

Next step

Try it for 5 days for £2.90.

Get to know Corganize with your own company documents. Five days is enough to see how it fits your business.

Try it for 5 days · £2.90
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